It has been reported that a Japanese hotel called “Henn na” was recently hacked. What makes the situation so unique however is that the hotel chain uses robots in place of human staff. Researchers were able to hack these robots in order to spy on the hotel guests. Some experts are warning that this goes far beyond just exploiting the privacy of guests, suggesting that this data paired with emerging technology such as AI and ML can aid in the increase of deep fakes and identity theft.
Commenting on this, Tim Mackey, Principal Security Strategist, Synopsys CyRC (Cybersecurity Research Center), said “Emerging technologies are often characterised by priority placed on time to market over security. In this case, threat models around the potential compromise of the electronic valets should include a review of both the privacy as well as the potential for the devices to perform unintended tasks. With limited human oversight, review of how accurately a device completed its assigned task needs to be prioritized where such review also includes an understanding of the potential for misuse of the device.”